The most important features to me are the ability to send a video request for video testimonials. The recipient doesn't need any software at all. The recipient of the email can effortlessly click and start recording. This provides quite a frictionless operation. If you make it easy for people, they will use it. I can envision that it would be incredibly beneficial for offering technical support when a client encounters issues and needs to communicate what they are experiencing with their software. Seeing what the client sees can greatly improve support, enabling faster diagnosis and resolution. Real-time visual context also helps connect user experiences with technical solutions, making troubleshooting more efficient. Overall, it could transform the way technical assistance is provided. I found the software easy to use, very intuitive, and very fast. The minute you are done recording, you can send someone a link to the video. I literally use this software every day. I purchased tier 4, to have no limitations and the ability to whitelabel if necessary. This is a small investment for a plethora of returns and added unique abilities for all my companies. Now I am building my own database for FAQs as a future library. I cannot speak highly enough of Konvey.

The only "different than expected" operation was on my iMac computer when I added the Chrome extension: when I click on the start recording button, it asks what to share a window, tab, or screen. When selected, it actually begins recording at that moment, but you wouldn't know, as there is no visual confirmation that it has started recording. When you have to finish, there is only a button on the bottom that says, "Stop sharing." That is what actually stops the recording as well. A small UI adjustment or rewording could make it clear what to do and confirm that recording has happened.

Still 5 big tacos for a well-deserved piece of software.