Verified purchaser
I had hope...
I really had high hopes of using this, but...no, it's failing.
Here are the problems I have run into:
(1) The video embed code isn't working on my website
(2) When I download my video to my laptop (Macbook) the mp4 file isn't reading in quicktime or even on my phone
(3) When using the link to share the video via text or email, the video does NOT open. The message just says: "Loading video...please wait while we prepare your video" and keeps spinning the circle.
(4) The video will not play on my phone, no matter what I use to open the mp4 file it will not play
(5) When trying to record using screen and video there is a message about failed to connect in both Safari and Chrome (although it has all permissions).
(6) While support will respond, in my time (CST) that's 24-48 hours later...I have work to do.
With that being said, I'm going to wait this out for a few days and hope that they will get this right before I initiate a refund.
Joe_Konvey
Sep 25, 2025Hello there,
I am sorry to hear you encountered the issues as you mentioned. However, I can confirm that video embed code is working fine, and maybe you have not embed it well on your website.
While it is hard to understand why mp4 format will not play on your laptop or phone as videos download in mp4 format, could you please confirm that the video is playing on your Konvey account first.
Please may I request that you share us the link to this video via our support email on support@konvey.app and we will look into this issue to determine why you might have had all these experience as you mentioned.
We will be glad to assist you in resolving all possible issue you might have encountered. Kindly send us a message at support@konvey.app and we will be glad to assist you.
Thanks and looking forward to hearing from you.