Lots of problems - viewers can't see video, can't record, videos lost.
I was really excited to get Konvey and have a reliable alternative to paying for a service like Loom. Yes, it's not as smooth, but I can deal with that to avoid the monthly cost.
However early on my video wasn't viewable by someone using a PC and then someone using Apple devices. The PC user later could see the video but not sure why the glitch happened. I have been emailing the developer back and forth since Feb about this. He assured me that they were working on things but today I went in to make another video and now the video won't upload and all my other videos are just gone. I am hoping there's a resolution and I can consider changing my review later if there is, but this is a very bad situation now.
Jerry_Konvey
May 9, 2024Dear customer,
We've received your message regarding the issues you've encountered with video visibility, recording, and uploads within our Konvey platform.
Firstly, I want to extend our sincerest apologies for the inconvenience you've experienced. We had a technical glitch that temporarily prevented users from recording and uploading videos. This issue occurred for a few hours and, unfortunately, coincided with your attempt to use our services.
I'm pleased to inform you that the issue, which was related to our file system storage, has been resolved. Our team has worked diligently to fix the glitch and we've allocated additional space to our system to prevent such occurrences in the future.
Regarding the specific issue of your video not being viewable on Mac PCs, this too has been addressed. All videos are now viewable on Mac PCs, ensuring compatibility across different PC devices.
We are aware of the ongoing issue for iPhone users and want to assure you that our team is exploring all possible solutions. We are committed to resolving this as quickly as possible and will keep you updated on our progress.
Most importantly, I can confirm that all your videos are intact. None of them were lost. Please check your Konvey account to verify that all your videos are present and accounted for.
We value your feedback and would be grateful if you could update your review using this Taco Review form: https://tacochange.paperform.co/ . Your insights are crucial in helping us improve.
Should you need any further assistance or have any questions, please do not hesitate to reach out to us at support@konvey.app. We are here to help.
Thank you for your patience and understanding.
Regards,
Jerry