Very disappointed
This has been my first negative experience with AppSumo.
Before buying ANY solutions I always look at the deal, what's included and what's NOT included. I then read the Q&A section to find out whether some of features are on the roadmap and if they'll be included in the AppSumo deal. This was the case for me with White Labelling, I read the Q&A and clearly I wasn't alone, MANY people asked about White Labelling and some them DIRECTLY asked "Will AppSumo deals be included White Labelling when it get released?". The answer from Krademy LMS was always yes!
Now, they changed their mind and require AppSumo deals to upgrade to their Enterprise deal which obviously has a recurring monthly cost per user! I find the entire attitude of this business (LMS Krademy) very unethical. Honestly it sounds like they used the AppSumo platform to gather clients and feedback, clearly lying to them when they asked about future releases and then trying to trap them in charging them ongoing monthly cost per user.
I have emailed my concerns to AppSumo, but I was told that as White Labelling was not part of the original deal, even if in the Q&A Krademy LMS clearly stated otherwise there's nothing they can do (or are willing to do). I am honestly shocked AppSumo will let them manipulate their platform this way!
So the lesson is, if a feature is not in the current deal, no matter what assurance the software company can give you at the time you buy it, they can back away and change their mind and there's nothing you or apparently AppSumo can do!
Shikha_Garg
May 9, 2024Dear Sumo-Ling!!!
We apologize for the negative experience you've gone through due to the miscommunication. KrademyLMS has provided all the features included in the AppSumo deal. White-labeling and CNAME are not part of the AppSumo deal.
Regarding the queries for White-labeling and CNAME, we stated that these features are included in our product roadmap and will be live soon. Although these features are included in the Platinum package and for that users had to upgrade their package to the Platinum but since we are getting multiple requests for these features, we have decided to provide custom pricing for White-labeling and CNAME features to the AppSumo users. Our team tries to offer the best services to our users and we will be happy to provide you the best support.
For a customized price please write to us at care@krademylms.com.
Thanks