Krisp not honoring Pro plan tier
I've enjoyed Krisp for quite some time; it's been one of the better lifetime deals I've received on AppSumo. That's why I'm sad to write this.
Despite being a good app with decent support, they've refused to honor the fact that we purchased lifetime access to the Pro tier. Their support says what we purchased was an "AppSumo Pro Plan" which is still in place. But that's not what we purchased. As with any lifetime deal on AppSumo, the deal follows a specific tier on a SAAS website--including ALL updates to that plan. In this case, we should still have access to the current Krisp Pro plan, including all added AI features. To not include this means all we purchased was the way the plan looked at a specific moment in time--and that wasn't the deal.
I'm disappointed they aren't honoring this deal for all of us who invested in the app when it was still an unknown. They're offering to upgrade us at a steep monthly discount, but again, that wasn't the deal. Disappointed.
Krisp_Taguhi
Mar 17, 2025Good day,
I appreciate you sharing your thoughts and completely understand your disappointment.
To clarify, when the AppSumo deal was offered, Krisp’s Pro plan only included Noise Cancellation, and we have fully honored that by ensuring lifetime access to unlimited Noise Cancellation. The "AppSumo Pro Plan" was not structured to include future additions like the AI Meeting Assistant, which is a separate product.
I understand that this isn’t the outcome you were hoping for, and I truly appreciate your support from the early days. While we’ve offered a discounted upgrade path, I know that doesn’t change your expectations from the original deal. Your feedback is valuable, and I’ll be sure to pass it along to the team.
Best,
Taguhi