I purchased Krisp in 2019 as a Lifetime Deal and was genuinely thrilled at the time. The ability to eliminate background noise in real-time enhanced my experience during conferences and calls. However, I am now deeply disappointed that my acquired Pro Plan has been downgraded to the basic features of the free plan. This is not how one should treat Lifetime Deal customers!

The essence of a Lifetime Deal is to support a company in its early stages, with the expectation of benefiting from updates and innovations over time.

Krisp's explanation, given in response to similar reviews, stating that the new features were not available at the time of purchase, is simply inadequate. This is precisely the nature of such a deal: one invests in the anticipation that the company will grow and the software will evolve. When such development is not acknowledged, it inevitably leads to feelings of betrayal on the part of the buyer. If this risk in supporting a nascent company is to be disregarded, then it renders the endeavor entirely pointless!

I sincerely hope that Krisp takes this feedback to heart and devises a fair solution for its early supporters. Such behavior not only damages the company’s reputation, as dissatisfied customers are likely to voice their grievances, but it also undermines trust in AppSumo Lifetime Deals.