Labrika: Promising Alternative Falls Short on Usability and Support
After using Labrika as a potential alternative to SE Ranking for a few days, we hoped to find a cost-effective and promising SEO tool. Unfortunately, our initial experiences with Labrika have left us underwhelmed and reconsidering our choice.
Firstly, the user interface (UI) and user experience (UX) of Labrika proved to be quite confusing. Navigating through the tool was not intuitive, which initially drove us to seek assistance from their support team. However, this only compounded our frustrations.
Labrika’s customer support was woefully inadequate. Instead of receiving helpful, personalized guidance, we were given generic answers accompanied by support articles that did not address our issues. These interactions did little to inspire confidence in the product's ongoing development or support.
In conclusion, while we were eager to find a cost-effective and up-and-coming SEO tool, Labrika's current UX issues and lacklustre support leave much to be desired. We recommend continuing the search for an alternative that better meets usability and support expectations.
Labrika
Dec 14, 2024Hello!
Thank you for sharing your feedback about Labrika. We’re sorry to hear that your experience with our UI and support didn’t meet your expectations. If you’re accustomed to a different interface, we understand that it can take time to adjust to a new system. While we periodically make improvements to our interface, we cannot drastically change it, as we have tens of thousands of active users who are familiar with the current layout, and a completely new interface might feel unfamiliar to them.
For any questions or assistance, please don’t hesitate to reach out to us through the support form in the top-right menu. We’ve also taken note of your comments regarding support and will make efforts to respond more promptly in the future.
Best regards,
Joe, Labrika team