Hello,

Thank you for your feedback. I’m sorry to hear about your frustration.

I want to assure you that we do not have any unresolved tickets in our support system. From what we’ve seen recently, all users who have inquiries regarding LTD have been credited accordingly.

I’m unable to understand the specifics of your issue based on your message. Could you please submit your question through the support form in your account (you can find the icon in the upper-right menu)? Be sure to mark it as "For Joe," and I will personally address it. If you have an active subscription, I can guarantee that you will receive the support you need.

Thank you for your patience, and I look forward to resolving this for you.

Best regards,
Joe