4.3
Taco ratings
Lancepilot has received positive feedback from customers for its streamlined WhatsApp marketing capabilities, robust CRM tools, and responsive support. While there have been some minor setup issues and occasional delays in support, the overall consensus is that Lancepilot is a solid choice for those seeking a reliable WhatsApp marketing solution. With an overall rating of 4.3 and a 60-day money-back guarantee, it's worth considering Lancepilot for your marketing needs.
AI-powered summary of customer reviews
Verified purchaser
do not bother to buy
Worst software no support from lanceport side. emailed done more then 3 days now no reply still. there is no way to connect whatsapp also tried everything possible. no clear instructions on how to use crm as well completely.
please issue refund
thanks
istiakahmad
Aug 29, 2025Hi Anuj, I’m really sorry you feel this way 🙏. Just to clarify, we’re super active on WhatsApp and email support (sometimes we reply faster than your phone charges 🔋😅).
It seems like the tutorials or setup steps might have been missed, which is why things didn’t work smoothly for you. As the founder, I personally help users all the time, so you can always reach me directly if you’re...
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Verified purchaser
The best thing for my website
We were actually looking for a way to communicate to our user & marketing purposes. We tried multiple whatsapp crm softwares that was just kinda gimmick. But lancepilot is working great, its just a review from 2 days of experience, i will update this review after using more.
istiakahmad
Aug 27, 2025Thank you so much for the awesome compliment! We’re glad Lancepilot didn’t turn out to be “just another gimmick” for you. Two days in and already making an impact — that’s music to our ears. Can’t wait to hear your update after more use. Spoiler: we’re working on more features that will make your future self say “why didn’t I get this sooner?” 😅
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Verified purchaser
Worst Support
Edit, 1 August 25: Two weeks later and still no response or resolution from Appsumo. I funded my LancePilot wallet and the money hasn't cleared and support doesn't respond to cleart the funds. Only to say they will look into it and then do nothing. Appsumo haven't been much better. Buyer beware.
Edit: I can’t reply to LancePilot’s comment thread directly, so I’m updating my original review.
Istiakahmad’s response proves my point — he clearly didn’t read my complaint properly. I have reached out to support, multiple times, and received no response. That’s exactly why I posted here.
Instead of acknowledging the issue, he tells me (again) to contact support — the very support team that’s been ignoring me for weeks. It’s honestly absurd.
Rather than address the problem, he’s more concerned about damage control than customer service. This just reinforces my original complaint. Below is my original Review:
I’ve had a very disappointing experience with LancePilot. Terrible support. I paid $60 to load my wallet nearly seven weeks ago, and it's still stuck in ‘processing’—with no resolution in sight. Support doesn't respond, leaving you completely stranded.
The 20% transaction fee is also excessive.
AppSumo, please help me get my wallet funds back. I don’t have time to deal with tools that aren’t properly supported. I’d rather pay for a monthly subscription with proper service.
istiakahmad
Jul 24, 2025Hi, thanks for sharing your feedback.
I truly believe it would help more if you work directly with our support team to get things sorted, instead of feeling frustrated.
We have thousands of active users every day, and we do our best to support everyone. Meta’s system is complex, but we’ve built Lancepilot to be as simple and effective as possible. If you really want help, please reach out to our...
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Verified purchaser
Bad Support
I have tried for months to use Lancepilot, tried with many devices to create a "channel" but all I get is a blank page, I ask support and the only anser I have is "Yes same problem was faced by few other customers on mac, try with another device". Can I have a refund?
istiakahmad
Jul 23, 2025Hi, Thanks for your feedback, But it seems the problem is with your browser cache or device cache. Kindly, contact whatsapp support and let us help you. Its working for everyone and will work for you as well. Thanks!
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Verified purchaser
Don't bother
I would love to give this a 5 star review because it's the exact platform I'm looking for. Unfortunately, the platform is buggy as hell and I have yet to be able to set up even one WhatsApp account to it. Further, there is no support whatsoever.
I submitted a ticket about this issue, that was promptly marked as resolved without any actual response. I followed up on the ticket but no response to that either.
They did, however, respond quite rapidly to a request to claim the white label that was promised under the tier 4 I purchased. That was only because they were hoping to do an upsell though. They weren't able to explain how their new offer was different than the one included in the one I purchased, then ghosted.
This is a shame because theoretically speaking, this would be an awesome platform. But I guess they're not currently ready to handle having customers at the moment. That doesn't bode well for their continued existence.
istiakahmad
Jul 9, 2025Hi! I’m really sorry to hear that you feel this way - I believe this might be a misunderstanding.
To set up your account properly, it’s super important to follow our tutorials. Meta’s system can be complex, but we’ve worked hard to make Lancepilot as simple and user-friendly as possible. If the steps are followed correctly, things should run smoothly.
Also, while our ticket system is under...
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