Thank you for reaching out, and I appreciate your feedback on your experience with the app. I'm sorry to hear about the challenges you've encountered, and I truly value your support.

I understand that you've provided videos and screenshots to illustrate the issues you've been facing. My intention is solely to assist and ensure your satisfaction with the product. I apologize if my previous messages came across as blaming, as that was not my intention.

I genuinely want to address your concerns and help resolve the issues you're experiencing. I've been available on the website chat to provide support, and I'm more than willing to continue our conversation there.

Your satisfaction is important to me, and I'm committed to improving the product based on your feedback. If you have any specific suggestions or preferences, I would be grateful to hear them.

Thank you for your understanding, and I look forward to assisting you further.

Best regards,
Achuth