Q: SMS reminders, booking funnel
Hi! I'm very interested in getting Lapsula. I'm a sole practitioner and currently funnel my new clients through a series of text messages to get an appointment with me. I would love to automate that process. I would also like to send email AND SMS reminders for future appointments with me.
1-Could you tell me what the "SMS appointment reminders (Must connect via Twilio- BYOK required)" means? How difficult is it to set up SMS once I get your booking app?
2-Can I attach a Form to my NEW Patient booking? and not attach that form to "returning patients" booking?
xvelasqu
Jan 6, 2025A: Hi there! 👋
1. To use SMS notifications, you'll need a Twilio account.
Once you have an account, simply connect it with Lapsula in the "Settings" > "Plugins & Integrations" section of our web app. Then you can enable SMS reminders in the "Notifications & Reminders" section.
Twilio will charge you based on the number of SMS messages sent.
2. For recurring patients, consider creating a separate service with a dedicated form.
If you need assistance with any of these steps, please don't hesitate to contact us via live chat or email.
Thank you for your questions! 😄