Its a really good interface and does the job. I like the templates that summarise the audio. However it has a fatal flaw. NO BULK UPLOADS. Normally companies with unlimited usage cap you but not allowing bulk. But as you are already capped in minutes, bulk needs to be mandatory. For instance I have 50 5 minute lessons to transcribe. It's just not viable to upload, wait, upload, wait 50 times. You cant do anything else while waiting as the upload window dominates the screen. So imagine the mental resource it takes to be interrupted every 5 mins to up load the next part. I would have to hire an assistant to upload so it defeats the purpose. As such I will be refunding unless they confirm bulk upload on a live road map.