msandrew88Q: Issue with Support and CSV file import
Clicking the Live Support button on your site does not seem to work and therefore I am seeking support here. I cannot seem to get the CSV file import to work. 1) The voice name is matched exactly to what is on the site, but I always get error 'Failed to import file: Voice not found'. Although the notion page on this says, "display name or voice ID of the voice to use", there does not appear to be anyway to find a 'voice ID'. In fact, when trying to upload the 'sample' as provided on the support site, it does not work either. Can someone assist with this?
Ellis_Lazybird
Feb 1, 2025A: Hey, the live chat support should work as it works for other customers, do you see any errors being displayed for the chat?
I just tested again with the CSV import for the sample file, it works for me normally. It seems something isn't matching on your side.
Alternatively, you can reach out through email via support@lazybird.app