Frustrating Experience with LeaderJam - Not Worth It
First off, the setup process is a nightmare. You’re forced to upload both a profile picture and a business logo right from the start. There’s no option to skip these steps. I kept getting an error message saying, "Unable to process your request. Please try again later." After a lot of frustration, I figured out the problem was that my "custom domain"/slug was already taken. Why not just say that upfront?
When I finally logged in, I had to go through a three-step questionnaire:
1. "Tell us about yourself" (4-5 minutes - their estimate)
2. "Set up your Coaching Business" (2-3 minutes - their estimate)
3. "Getting Started with LeaderJam" (3-4 minutes - their estimate)
So, I ended up spending about 10 minutes on what felt like their marketing research instead of getting actual value. They asked about the companies I’ve worked with and my personal achievements, which felt pointless for me as a user.
The dashboard is another disappointment - it looks like it hasn’t been updated for years. It’s outdated and not user-friendly at all. Even the top menu items have line-breaks in them, for example.
The worst part? There’s a hidden 2% processing fee that wasn’t mentioned anywhere in the sales copy or deal details. I found out about this in the comments section, but this should definitely be in the deal box. To make sure they do not miss out on that sweet 2% fee, it is not possible to have free events. (This was also something I found buried in the comments and not mentioned in the deal copy/box)
This felt like a bait and switch, and it was the last straw for me. I’ve lost all trust in this product and am definitely going for a refund.
I’m really surprised this product made it through AppSumo’s Select vetting process with these hidden charges and such a poor onboarding experience.
I expected much better. Save your time and money - look elsewhere.
Kevin_LeaderJam
Jul 3, 2024Thanks for the feedback BotBrewmaster and appreciate meeting you.
You asked a question earlier about LeaderJam's value proposition. LeaderJam combines the most popular platform features for creators, solopreneurs, coaches, trainers, and educators all in one place. It has been called "one of a kind" and "amazing for what you do for my practice" by other clients and reviewers based on their experience with all that they need in one place.
Some examples of all the powerful features we bring together for our clients:
Course Creation and Selling, Virtual Conference Events like Airmeet, Scaling Your Coaching Business, Scaling Your Training Business, AI Hub, Smart Library, 24/7 Chat, Zoom Pro, Calendly-like calendar syncing, Landing Page creation, and much more.
When you add up the cost of all of the components, our satisfied clients calculate that they receive between $90 and $150 in value per month. Said differently, they save that much by using LeaderJam each month. Airmeet costs roughly $2,000 for a single event--and we get those basics done here.
We do appreciate the heads-up regarding the fee. Please see the updated Features and Plans section. AppSumo added the language right after our launch. We missed this in the set-up process and was an honest mistake. This was already included in our Terms and Conditions and on our Features Page.
You also provided feedback on the setup process. The setup process is designed to capture information that will help market your value and your practice. We realize that this takes time that you may not have getting started. We are making many of these fields now as a result of your comments optional, providing the ability to skip and come back to finish later at times when the information is needed.
Per the UI/UX--looks like we have some work to do! Many of our clients appreciate the big colorful materials in their Library, the Course Builder which they say creates beautiful learning experiences, the ability to create striking marketing landing pages. But there is some confusion too--and we are working to get it all right--you will be the first to know-:)
We appreciate your feedback and have captured your thoughts. Enjoy the 4th of July. And again, good to see you.