LukeSLukeSPLUS
Verified Purchaser badge

Verified purchaser

Member since: Jul 2021Deals bought: 388
1 stars
1 stars
Posted: Jul 2, 2024

The worst UI and UX

I had high hopes for LeaderJam and as a coach could see how what they were offering could help me on my mission. However, I am a very visual person and the UI and UX of this platform has to be one of the worst I have seen and I buy A LOT of software and tools. It was just painful to use and even worse to look at. The warning sign should have been when I tried to browse their website on my mobile and the whole thing was a giant mess.

Nothing makes sense and the constant need to assign things to some random categories, forced to list companies you have worked with and your qualifications (although you will be restricted to an arbitrary 7 words!) should all be optional. The fact you can't customise this random list of industries or topics is just weird.

Moving on to the inability to change currencies to anything other than USD and the lack of GDPR compliance which wasn't listed on the product page but buried in the questions with no solid commitment on when this would be achieved.

This also leads me onto the 2% service fee when taking payments (on top of Stripe fees) which again, is not listed on the product page nor in the pricing tables, where products usually state these charges. The lack of transparency here is concerning. I am also a little surprised given this is also a select deal where closer scrutiny of the product is given.

Overall, the product is disappointing. The UI is outdated and needs a huge overhall with modern design best practices, the UI is terrible and will require a user experience expert to make it make sense and a joy to use, not to mention the need to be more transparent with potential customers regarding this service fee. It should be listed on the product page. It a no and a refund from me.

Founder Team
Kevin_LeaderJam

Kevin_LeaderJam

Jul 2, 2024

Hi Luke--good to hear from you, and thanks for the feedback, although sorry to hear you are disappointed. We want you to be a satisfied customer!

My team and I are happy to get on a live zoom with you to drill down on details so that we can capture your thoughts live for improvements that are accurate and the most helpful. Let us know a time/day that works for you.

There are many points of clarification--a couple here for your consideration:
1. You can customize the categories and the industries.
2. We have the service fee on our Product and Pricing page https://leaderjam.com/pricing-pl/
and are working with Appsumo to ensure that this is transferred to the AppSumo offer.
3. We capture your companies/accomplishments to build marketing pages so that
you can market your coaching practice at an optimal level.
4. Our platform was designed to work for PC/Laptop as there are features
which work well in PC/Laptop. We do have a mobile app in our pipeline, and hope to show you that soon.

Many LeaderJam clients feedback that they are experiencing significant value on a unique feature-rich platform that includes the capability to build and sell courses, manage a coaching and training practice to scale, run workshops, and plan and run virtual conferences and events, with 24/7 live chat.

There is a smart library, AI Hub, Zoom, and more. We have a lot of great comments about the look and feel too. (But that is aesthetic of course.)

I look forward to hearing more about your coaching practice, and would love to get together. Appreciate you taking the time to getting us this review and feedback.

We look forward to having an opportunity to meet with you soon.

Helpful?
Ratings