Q: Hi Gustavo, A few questions on your product if you can advise: 1)Is the Google Calendar Meeting Scheduling via\u000a\u000aHi Gustavo,\u000a\u000aA few questions on your product if you can advise:\u000a\u000a1)Is the Google Calendar Meeting Scheduling via Chat included in this deal or it it a monthly add\u002Don?\u000a\u000a2)WhatsApp/SMS\u000aFrom what I understand the Whatsapp intergration is loading up a WhatApp message.\u000aa) I presume once this happens the chatting continues independently of the platform?\u000ab) Are you considering intergration with WhatsApp and SMS natively or via Twilo?\u000a\u000a3)Human handoff\u000aa)Is this available on this deal?\u000ab)If so, can it be requested by the lead?\u000ac)If so, can a specific point in a workflow be set to request human handoff?\u000a\u000a4)Omnichannel Chat \u0027inbox\u0027\u000aa)I presume the website chats go into some kind of inbox on your platform for review?\u000ab)Related to question 3 if human handoff is possible can we chat to communications from other sources within the platform? If so, which other channels are possible?\u000aEssentially I\u0027m looking for a (partial) alternative to Missive.\u000a\u000a5)Team members\u000aHow many team members are available on each tier?\u000a\u000a6)Agency managing clients/white label\u000aa)How does an agency managing clients work in the platform \u002D are there workspaces?\u000ab)Related to workspaces and question 5 on team members \u002D can we invite clients and team members to login and access a certain workspace only?\u000ac)Are there any white label/branding/CNAME etc features on any Tier of this deal?\u000a\u000a7)Mobile app\u000aAny plans for a native iOS app for responding easily on the go?\u000a\u000a8)Intergrations\u000aI can see Zapier and Webhooks are available so I was wondering if you have any native planned intergrations with any of these:\u000aa)Incoming leads \u002D Facebook Messenger?\u000ab)Incoming leads \u002D Instagram DM\u0027s?\u000ac)Incoming leads \u002D Linked In?\u000ad)Incoming leads \u002D Twilo?\u000ae)Incoming leads \u002D Trafft appointments?\u000af)Outgoing leads \u002D Brevo email marketing?\u000ag)Project management \u002D Asana?\u000ah)Alternative connector \u002D Boost.Space? or Albato?\u000a\u000aMany thanks,\u000a\u000aMatt

Question

Gustavo_Leadster · Answer

Hi Matt!\u000a\u000a1) Yes, Google Calendar feature is 100% included in the offer and unlimited.\u000a\u000a2) Yes, we send information to WhatsApp by uploading a message, and as soon as the user clicks on it, you receive the information.\u000a\u000aa) Yes, the conversation takes place independently of Leadster. Only with WhatsApp.\u000ab) We are not yet considering this integration, we are first focused on integrating Chat GPT with Leadster to automate service. After that we can think of other channels depending on the demand of our customers :)\u000a\u000a3) Today transfers to human services are done via the WhatsApp button. We do not have real\u002Dtime chat because the vast majority of our customers do not have a team to remain 100% online for this service. However, after integration with GPT Chat, it is one of the features we thought about implementing as well.\u000a\u000a4) Today the platform\u0027s focus is on marketing to capture leads, so we don\u0027t have a customer service inbox. We have a list of leads within the platform with all the information captured, we send these contacts by email and also send them to your sales CRM. Perhaps Leadster is not the best replacement for Massive as they are focused on service, Leadster is focused on marketing and sales.\u000a\u000a5. Team members are unlimited!\u000a\u000a6. Yes, you as an agency will have a dashboard to manage all your accounts. Each account must be a website for your client. This way you can, within each account separately, invite users who will have exclusive access to it.\u000a\u000aYou can remove Leadster\u0027s branding and replace it with your agency\u0027s logo. Communication emails will also be sent with your logo. However, we do not yet offer domain customization, so login is done via getleadster.com\u000a\u000a7. We do not intend to have a mobile application for now, only if we create real\u002Dtime chat, then we will definitely launch the application.\u000a\u000a8. Not yet, today our focus is on companies that have their website as their main channel for visitors and leads.\u000aAbout Albato, this week I have a conversation with them to make integration possible.\u000a\u000aThanks 😄

roberto.amarillas1 · Answer

Hello, about point 8, do you have any news about Albato integration ?

TonyT · Answer

Regarding 6c. is CNAME being worked on?

Also, currently under the White-Label settings we can enter a Name and upload a logo -- how do I just go back to default? This White-label objection isn't worth it with those simple options & no CNAME customization, and I'm not sure how to simple revert to the default branding again.

For the record though, I love Leadster and what it has already done.

Leadster

Share Leadster

Related questions