The site itself is excellent, it has the potential to beat many advance LMS out there. However, when it comes to clear communication and expert help desk people, learnyst fails. I feel like there is no concrete plan to treat the existing users. For example, I wanted to upgrade my plan after using the site for the last 3 months, but when I reach out to the service, they said I need to continue with a monthly plan. But as I bought the plan initially using APPSUMO, I am now stuck at the basic plan without any way to use some advanced features like affiliation.