Q: Convo recordings questions
Hey all,
Sorry newby question, but I guess the tool can be GDPR compliant and store conversations at the same time ? I primed my AI to not accept any PID to be safe. We are operating in Canada. And then because we're using the Legitt product under license (with their branding since we are not the highest plan) I guess the GDPR of the tool would fall under their responsability (not ours), since it's an embed ?
Ravi_LegittAI
Mar 24, 2025A: Thank you for your question!
Yes, our AI tool is GDPR compliant while storing conversations securely. All conversations are encrypted and then stored. That means no one can see what exactly went in to the conversations except when person logs into the system. Since the conversations are only accessible to the respective owners and users, this ensures that data is protected and aligns with GDPR principles.
The bot is instructed to capture only name, email and phone number so that a lead can be generated. We do not capture any other PII information. And again this is accessible to the respective owners only. Youâve also done the right thing by priming the AI not to accept any personally identifiable data (PID), which adds an additional layer of safety.
Just to add on security, There are two layers of security that we have.
1.Data at transit: (1.a) Data is encrypted before sending (1.b) All data travels over https protocol. That means, encrypted data travels over https protocol.
2. Data at rest: Data is encrypted and then stored. Each users has its own collection.
Hope this helps. Let me know if you have any additional question.
Sebby
Verified purchaser
Thanks for the quick reply Ravi. My review from one hour of using and testing the product is that it's outstanding, very intuitive and user friendly. I'm going to upgrade plans actually.
Thanks a ton for the amazing feedback! â Since you're upgrading, how about dropping us a 5-star review too? Itâll make our day! đ