Q: Clarification on Video Playback Resolution for Uploaded 1080p Content
Hello Team,
We are considering purchasing live2.ai and have a question regarding video quality. If we upload a video in 1080p resolution, will our customers/viewers be able to watch the video in full 1080p, or is the playback quality downgraded or bounded to 480p? We understand that live2.ai compresses video uploads, so we’d like confirmation on whether this compression affects the maximum resolution available to viewers.
Please clarify:
1.Is the original 1080p resolution preserved for end-users after upload? 2. Is there any forced downscaling or quality cap (e.g., limited to 480p) in the playback? 3. Are there any settings we can adjust regarding video resolution and compression?
Your response will help us decide whether to proceed with the purchase.
A: Thank you so much for your question, we truly appreciate it! Here’s a detailed breakdown to clarify how live2.ai handles video quality: 1. Is the original 1080p resolution preserved for end-users after upload? Yes, absolutely! If you upload a video in 1080p, we preserve that resolution. Your viewers will be able to watch the video in full 1080p, provided their internet connection supports it. 2. Is there any forced downscaling or quality cap (e.g., limited to 480p) in the playback? No, we do not impose any quality cap or force videos to downscale. Similar to platforms like YouTube, our player automatically adjusts the playback quality based on the viewer’s internet speed to ensure smooth performance without buffering. But if their connection is stable, they'll get the full HD experience. 3. Are there any settings to adjust resolution or compression? Currently, we don’t offer manual settings for adjusting resolution or compression. That said, our system is optimized to always prioritize delivering the highest possible quality to end-users based on their connection. We’re committed to making sure your videos look great and perform smoothly for your audience. If you have any other questions or need help getting the most out of live2.ai, feel free to reach out — we’re here for you!
could you change it to up to 3 or 5 stores for higher tiers?
Q: Is this only for Shopify? Wg=hat about other platforms?
I created a 14 day trial account like you suggested. All the videos seem to be iPhone size screens. I was hoping to get desktop size screen players. That's the number one issue. But the bigger problem is that I couldn't find a way to embedded into another platform. I use Webflow and I couldn't find an embed code anywhere on your site so that I could embed it on the webflow site . Could you please tell me if this is only suitable for Shopify at the moment? If it is suitable for other platforms then you need to make it more obvious because at the moment it's hard to find embeddable options for other platforms.
Q: Video Length and File Size Limits? WordPress Only?
I'm excited to give Live2.ai a shot. But first, what is the maximum video length and file size we can upload and use with Live2.ai? For example, will it work if I have a 10-minute 4 K video? Can I also use it with videos on a WordPress website or YouTube embedded videos, without a store? Lastly, can I branch to another video on a different website using Live2.ai? Thank you.
Q: Will this work on the gohighlevel e-commerce platform?
Considering the dynamic e-commerce landscape with numerous platforms emerging (some via AppSumo, others independently developed), could you elaborate on Live2.ai's integration flexibility? How seamlessly does it connect with various e-commerce systems beyond major players? Additionally, is there a long-term vision or roadmap for Live2.ai to develop its own standalone e-commerce capabilities, potentially with features catering specifically to agencies? Understanding the current integration scope and future direction regarding e-commerce is crucial.
A: Hi @Serebro_Studios we have built custom integrations doc, which helps agencies to embed shoppability within websites Find the doc for custom integration: https://docs.live2.ai/integration/custom-store
Happy to do a call to share more on our future plans https://calendly.com/neha-live2/30min
Q: Clarification on Video Playback Resolution for Uploaded 1080p Content
Hello Team,
We are considering purchasing live2.ai and have a question regarding video quality. If we upload a video in 1080p resolution, will our customers/viewers be able to watch the video in full 1080p, or is the playback quality downgraded or bounded to 480p? We understand that live2.ai compresses video uploads, so we’d like confirmation on whether this compression affects the maximum resolution available to viewers.
Please clarify:
1.Is the original 1080p resolution preserved for end-users after upload?
2. Is there any forced downscaling or quality cap (e.g., limited to 480p) in the playback?
3. Are there any settings we can adjust regarding video resolution and compression?
Your response will help us decide whether to proceed with the purchase.
Thank you!
Neha_Live2.ai
Apr 25, 2025A: Thank you so much for your question, we truly appreciate it!
Here’s a detailed breakdown to clarify how live2.ai handles video quality:
1. Is the original 1080p resolution preserved for end-users after upload?
Yes, absolutely! If you upload a video in 1080p, we preserve that resolution. Your viewers will be able to watch the video in full 1080p, provided their internet connection supports it.
2. Is there any forced downscaling or quality cap (e.g., limited to 480p) in the playback?
No, we do not impose any quality cap or force videos to downscale. Similar to platforms like YouTube, our player automatically adjusts the playback quality based on the viewer’s internet speed to ensure smooth performance without buffering. But if their connection is stable, they'll get the full HD experience.
3. Are there any settings to adjust resolution or compression?
Currently, we don’t offer manual settings for adjusting resolution or compression. That said, our system is optimized to always prioritize delivering the highest possible quality to end-users based on their connection.
We’re committed to making sure your videos look great and perform smoothly for your audience. If you have any other questions or need help getting the most out of live2.ai, feel free to reach out — we’re here for you!
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Q: Domain
How many domain can we connect in highest tier?
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Currently we allow 1 store per suscription.
could you change it to up to 3 or 5 stores for higher tiers?
Q: Is this only for Shopify? Wg=hat about other platforms?
I created a 14 day trial account like you suggested. All the videos seem to be iPhone size screens. I was hoping to get desktop size screen players. That's the number one issue. But the bigger problem is that I couldn't find a way to embedded into another platform. I use Webflow and I couldn't find an embed code anywhere on your site so that I could embed it on the webflow site . Could you please tell me if this is only suitable for Shopify at the moment? If it is suitable for other platforms then you need to make it more obvious because at the moment it's hard to find embeddable options for other platforms.
Neha_Live2.ai
Apr 16, 2025A: Hi @Sye no it is not just for Shopify, you can integrate to other platforms as well:
Please find the steps to integrate to custom platforms.
https://docs.live2.ai/integration
If you need more help pls book a demo, we can help you set up the account
https://live2.ai/book-demo
Share Live2.ai
Q: Video Length and File Size Limits? WordPress Only?
I'm excited to give Live2.ai a shot. But first, what is the maximum video length and file size we can upload and use with Live2.ai? For example, will it work if I have a 10-minute 4 K video? Can I also use it with videos on a WordPress website or YouTube embedded videos, without a store? Lastly, can I branch to another video on a different website using Live2.ai? Thank you.
Neha_Live2.ai
Apr 16, 2025A: Hi Can you book a demo with us, Our team can help with all your questions.
https://live2.ai/book-demo
Share Live2.ai
Q: Will this work on the gohighlevel e-commerce platform?
Considering the dynamic e-commerce landscape with numerous platforms emerging (some via AppSumo, others independently developed), could you elaborate on Live2.ai's integration flexibility? How seamlessly does it connect with various e-commerce systems beyond major players? Additionally, is there a long-term vision or roadmap for Live2.ai to develop its own standalone e-commerce capabilities, potentially with features catering specifically to agencies? Understanding the current integration scope and future direction regarding e-commerce is crucial.
Neha_Live2.ai
Apr 16, 2025A: Hi @Serebro_Studios we have built custom integrations doc, which helps agencies to embed shoppability within websites
Find the doc for custom integration:
https://docs.live2.ai/integration/custom-store
Happy to do a call to share more on our future plans
https://calendly.com/neha-live2/30min
Share Live2.ai