LiveAgent

This complete help desk is hopping out of our store soon

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Here’s the thing about customer support: it doesn’t have to suck.

Sure, the overwhelming and sometimes crippling anxiety from checking tons of platforms is real.

But that can all be cured by bringing all your support channels into one dashboard with LiveAgent.

With hundreds of 5-taco reviews, codes for this support superstar are running low.

TL;DR

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Multi-channel support for email, live chat, voice, and social pages
Store customer info and previous ticket history with a built-in CRM
Create a support portal for customers self-service
Best for: Customer Support

Overview

LiveAgent is a complete help desk that allows you to provide better customer service and be more efficient by bringing all your support tickets into one dashboard.

In your LiveAgent dashboard, you’ll have multi-channel support for email, live chat (customizable LiveAgent widget), voice, and social pages.

Yes, you read right. LiveAgent gives you access to real-time chat that will not only let you communicate with visitors but will also show you how many site visitors you have and where they are coming from.

Lifetime Access to LiveAgent

You can filter and prioritize your dashboard to stay on top of what matters most.

All the conversations that come rolling in will be turned into tickets that can be assigned, merged, split, and tagged.

This new streamlined ticket process will result in a better experience for you and your customers.

Lifetime Access to LiveAgent

LiveAgent has a built-in CRM that lets you store customer info and previous ticket history. (There’s even the ability to load more data from external CRMs/sources with API.)

You’ll also have a support portal where your customers can find answers to questions when you're not around. (You can even quickly link to articles while in a chat!)

And when you are around, you can decide what categories you are available to respond to. For example, if you want to only answer email tickets and your partner only wants to answer social media tickets, you can do that.

In addition, LiveAgent lets you generate info on your team like time spent on LiveAgent, number of tickets resolved, and other brag-worthy stats.

Lifetime Access to LiveAgent

Businesses are nailing down their customer support with the LiveAgent All-Inclusive Plan, which includes:

Lifetime Access to LiveAgent

And even though you’d gladly shell out big bucks to consolidate your support tickets, you don’t have to today.

Sumo-lings, you can get lifetime access to this plan for just $59!

Improve your customer support now!

Lifetime Access to LiveAgent

Lifetime Access to LiveAgent

There’s a good chance you’ve been looking for a platform to handle your customer support tickets.

But most of the options on the market focus on serving large enterprises.

With an emphasis on serving smaller businesses, LiveAgent is more customizable and flexible than the other tools.

And if you already using another platform, LiveAgent has an automated migration tool that makes some transitions seamless.

Lifetime Access to LiveAgent

Providing good customer service and building long-term customer relationships is all about being reliable.

That means, not letting messages slip through the cracks.

Get lifetime access to the only customer service app you’ll ever need.

Start using LiveAgent for just $59!

P.S. Join Live Agent for a webinar on Thursday 11/8/18 @ 10am Vienna Time or 10am CST

Questions
Reviews

Questions & Reviews

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Showing 5 of 282 questions

Q: Looking to purchase a lifetime LiveAgent license

Does anyone want to unload their LiveAgent license, or trade for another deal?

114648120526655346463Jan 1, 2025
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Q: when i speak to liveagent now they say appsumo users wont get the new features even we purchased the ALL inclusive deal

solutionsw3marketingMay 17, 2023
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Founder Team
QualityUnit

QualityUnit

May 14, 2024

A: Thank you for reaching out with your query regarding new features added to LiveAgent. We fully stand by our promise made during the AppSumo campaign. All our AppSumo customers continue to enjoy lifetime updates to all features included in the All-Inclusive Plan, even though, as you correctly noted, this plan is no longer being sold. It's important to note here that not selling a plan does not mean that it is no longer supported. You will receive all future system updated and fixes, without newly released features. The plan continues to exist for customers who purchased it, whether they are Appsumo customers or not, and we have not migrated these or other customers to other plans. We have simply ceased selling these plans while creating new plans with a new approach (introducing more features to even lower plans, but with limitations).
So I would like to reassure you that the discontinuation of the All-Inclusive Plan does not constitute a forced update or change to your current plan. All customers from the AppSumo campaign will continue to receive all future updates of the declarated features presented in the deal.
For example, if you're interested in accessing our newly released features such as WhatsApp integration, you would need to consider upgrading to the Large Business plan. But if these new additions are not critical for your business, you can continue to enjoy your current plan which is still receiving lifetime updates, but won't include any new features.
We value your understanding on this matter and assure you that we are committed to delivering top-quality service to our customers. Please let us know if you have more questions or if there's anything else we can do to help.

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Q: My code is invalid...

I purchased this deal and thought I had activated it. My whole family ended up getting sick with the flu for 2 weeks and I just now tried to activate it. It says that my code is invalid. I have emailed support, but am still waiting on a response. Can anyone help me activate my code?

On a side note, I think that such a short time limit on redemption is ridiculous. Especially on a LIFETIME offer. As entrepreneurs, we are so busy we are not always able to act on redemption and setting up new software. But I often buy deals if it's something I know I will need in the future. If you are going to put a time limit on redemption, it should be consistent between every sumo deal. It should really be 1 year from date of purchase, and no shorter than 6 months. IMO.

eric69Jan 17, 2019
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Q: I need a Code for LiveAgent if anyone this Has.

Appsumo. Can you Please put some of this App in briefcase,

sam4bizDec 28, 2018
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Q: How do I remove the branding in the chat window?

I see "Help desk software by LiveAgent" below the chat box. Thanks.

sinasylumPLUSDec 4, 2018
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