A: Thank you for reaching out with your query regarding new features added to LiveAgent. We fully stand by our promise made during the AppSumo campaign. All our AppSumo customers continue to enjoy lifetime updates to all features included in the All-Inclusive Plan, even though, as you correctly noted, this plan is no longer being sold. It's important to note here that not selling a plan does not...
I think your usage of "LiveAgent's All-Inclusive Plan" and "lifetime updates" were misleading. As this would signal that it would include even new features. As it is "liveagent's ALL INCLUSIVE plan with certain dictated limitations. The omission of new features on the text is really misleading. This campaign looks to have been just a money grab and you hold those that funded the new features...
😢 This is the main problem with purchasing a license for Appsumo. 🤔 That in the beginning, startups offer you a lot of benefits and lifetime updates, but it usually turns out that they do not keep their word and you are left with something worn out from another era, while the product not develops.
Q: My code is invalid...
I purchased this deal and thought I had activated it. My whole family ended up getting sick with the flu for 2 weeks and I just now tried to activate it. It says that my code is invalid. I have emailed support, but am still waiting on a response. Can anyone help me activate my code?
On a side note, I think that such a short time limit on redemption is ridiculous. Especially on a LIFETIME offer. As entrepreneurs, we are so busy we are not always able to act on redemption and setting up new software. But I often buy deals if it's something I know I will need in the future. If you are going to put a time limit on redemption, it should be consistent between every sumo deal. It should really be 1 year from date of purchase, and no shorter than 6 months. IMO.
Q: when i speak to liveagent now they say appsumo users wont get the new features even we purchased the ALL inclusive deal
QualityUnit
May 14, 2024A: Thank you for reaching out with your query regarding new features added to LiveAgent. We fully stand by our promise made during the AppSumo campaign. All our AppSumo customers continue to enjoy lifetime updates to all features included in the All-Inclusive Plan, even though, as you correctly noted, this plan is no longer being sold. It's important to note here that not selling a plan does not...
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Verified purchaser
I think your usage of "LiveAgent's All-Inclusive Plan" and "lifetime updates" were misleading. As this would signal that it would include even new features. As it is "liveagent's ALL INCLUSIVE plan with certain dictated limitations. The omission of new features on the text is really misleading. This campaign looks to have been just a money grab and you hold those that funded the new features...
Verified purchaser
😢
This is the main problem with purchasing a license for Appsumo.
🤔
That in the beginning, startups offer you a lot of benefits and lifetime updates, but it usually turns out that they do not keep their word and you are left with something worn out from another era, while the product not develops.
Q: My code is invalid...
I purchased this deal and thought I had activated it. My whole family ended up getting sick with the flu for 2 weeks and I just now tried to activate it. It says that my code is invalid. I have emailed support, but am still waiting on a response. Can anyone help me activate my code?
On a side note, I think that such a short time limit on redemption is ridiculous. Especially on a LIFETIME offer. As entrepreneurs, we are so busy we are not always able to act on redemption and setting up new software. But I often buy deals if it's something I know I will need in the future. If you are going to put a time limit on redemption, it should be consistent between every sumo deal. It should really be 1 year from date of purchase, and no shorter than 6 months. IMO.
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Q: I need a Code for LiveAgent if anyone this Has.
Appsumo. Can you Please put some of this App in briefcase,
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Q: How do I remove the branding in the chat window?
I see "Help desk software by LiveAgent" below the chat box. Thanks.
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Q: Does anyone have a code left to sell?
Somehow my order was stuck in the checkout as I only found out now - when I wanted to use it ;)
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