A: Hi Sumo-ling,

thank you for your question.

- Instagram had just recently opened posting feature for some of the partners (e.g. Social Media Management platforms like Buffer) they don't allow to read and reply to messages over there - Zapier offers just limited actions https://zapier.com/apps/liveagent/integrations/instagram

For the remaining things, feel free to use our Zapier Integration.

- Pinterest: https://zapier.com/apps/liveagent/integrations/pinterest

- Youtube: https://zapier.com/apps/liveagent/integrations/youtube

- Wordpress: https://zapier.com/apps/liveagent/integrations/wordpress

For the native integration, we have too many requests right now, so they might take time with all of the other things we need to take care of. However for businesses with developers, there is always an option to display external information in the tickets, a lot of options here: https://support.ladesk.com/993318-Display-external-info-in-ticket

Hope that helps!

- Matej