I've used a handful of similar services over the ten years running e-commerce. They have been complicated to easy. Cheap to expensive but what I love about LiveAgent is being able to replace multiple systems and support channels into one. It's the best all-in-one for the money, and at this AppSumo price it's a no-brainer. The smallest business will benefit from the simplicity and price, the largest business will benefit from the complex tools and integrations. Take a few hours to learn and integrate and your life will thank you.