I have been using a free ticketing system in my site with all the normal pitfalls it needs. I also had a webpage with a deep FAQ list. And not to mention all the Facebook's comments and messenger back and forth.

Now in just 1 evening I completely uninstalled the ticket system and erased the big fat linear FAQ page (and of course I have all the FB stuff under one single roof).

LiveAgent is a superb time saver. The deal is a no brainer. You will hit yourself int the head if you don't get it. So go and get it!

What? Still reading this?

I said GET IT! :-)