I'm super excited.
I have no immediate use for support desk so I thought I don't need this deal, but then I began my research... Live Agent has hundreds of positive reviews on numerous sites and the app is very feature rich. When I compared price of this deal to paying for even a couple of months of their competition I pulled the trigger.
Live Agent has onboarding and very detailed dashboard. Their new material design UI and chat should make it pretty in addition to being functional already. I wish I could stack this deal but it's understandable that it would undermine their business in the long run and I want to see and use Live Agent for many years forward.
Notes:
+ Make native integration with Salesflare
+ Mautic
+ Add an ability to add our own chatbots via API, not selected commercial systems only.
+ SMS
+ Responsive mobile version of dashboard. That would be great.
MarketingPlayer
May 9, 2024Hey Sumo-ling,
thanks for the very constructive review!
We are happy to see the value and that you want to work with us for a long time, that's actually the purpose of customer service right? :)
Written down all of your requests, I will make sure to discuss them internally, let's stay in touch to see how we are progressing with those.
- Matej