The first thing you’re going to notice when you start playing with this is just how powerful it is. You’re most likely going to waste some time just exploring everything that’s in here. Even things like the Rules / Time Rules under automation are very complex and well built, it’s pretty great.

There are seriously too many awesome features buried in this to name, but here are some of my favorites so far - Video Calls, Time Tracking, Search and Replace, Google Analytics for the chat events, Giphy integration, Slack Integration and Custom domains with SSL support.

Another awesome feature is the Mail outbox. Where it literally tracks every single email sent from the app including transactional emails. I feel like apps hardly ever do this and they make it very difficult to see every single thing sent by their systems, especially transactional emails, which this records too.

The interface is dated. It helps when you enable the Material design layout, but I’m looking forward to the updates to the customer-facing pieces.

One thing that could be a bit better was the description of errors. If you try to say add a suggestion and you don’t have a suggestion category create already you’ll see a small popup in the corner that says error, but it doesn’t give you much information as to what the error means - Ex. Exception caught: (TypeError) : Cannot read property 'b' of

. It would be nice if it gave more detail.

The gasification feature is crazy! Though it wouldn’t really be useful unless you had a lot more agents.

I’m hoping they’ll enable stacking or at least a discount on additional users.

But this is definitely a 5-Taco deal. I’m willing to bet this app has more development hours put into it than any other AS deal before.