I wanted to like this product, but I'm torn between like and dislike.

I like functionalities, such as:
- having visibility into agent metrics for coaching opportunities.
- conversation history.
- streamlined inbox with live called, fb messenger, telegram, and another one.. don't remember.

What I dislike:
- the lack of flexibility to customize the widget's appearance. You can only change the color. That's lame! 😂
- There's no room to personalize or automate the chat. It's click to chat > Select Department > Choose a department. That's just odd to me. Real headscratcher there.
- You can't brand the chat.
- To remove 'Powered by LiveCaller' you have to be a paid monthly subscriber. Not available to Sumo-lings.

This platform seems to be built by someone who understands the tech but not the human. I'm giving it 3 stars because I understand the entrepreneur's journey is not easy, and we all could stand to be granted grace to grow.

Livecaller has a lot of potential, but potential is only a possibility. Hopefully they'll rise to the occasion and step it up a bit more in understanding what it takes to create a customer experience vs a sole focus on features and functionalites of the tech. The carriage is before the horse here.