I purchased it initially when it was launched on Appsumo, but due to numerous issues, I requested a refund. However, I decided to try it again. The platform has since stabilized, and I appreciate that the developers have a roadmap for improvements, which is very promising. While there's still room for enhancement, I am optimistic about its potential to become a leading platform for live support and ticketing systems. The customer support is somewhat slow, so patience is necessary. The community group seems inactive, and I'm not sure if they're more active on other platforms like Discord or Facebook. I need to verify this with the developers. Overall, I believe it's worth investing in and waiting for upcoming updates.