Q: I'm locked out even though I didn't change my password
Hi, Your app has suddenly locked me out and doesn't recognize my password. I never changed my password. I have sent 4 messages to your support via both email and your site contact form and no response. I am a standstill and I don't understand why no one will respond to my support requests.
A: Hi, to access the Import feature, you can go to the Locker web app, the either on the Inventory screen, click the Import button on the top right corner, or go to Settings > Import/Export (https://passwords.locker.io/settings/import-export) Then select the suitable supported format to import.
A: Hi! Passkey storage is on our development roadmap and currently under research. We don’t have a confirmed release date yet, but we’re aiming to roll it out in the coming months. Appreciate your interest!
Q: I'm locked out even though I didn't change my password
Hi,
Your app has suddenly locked me out and doesn't recognize my password. I never changed my password. I have sent 4 messages to your support via both email and your site contact form and no response. I am a standstill and I don't understand why no one will respond to my support requests.
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Q: where is import function ?
docs say it is in settings
but can not see import export function in settings !!!
LockerPasswordManager
Edited Sep 18, 2025A: Hi, to access the Import feature, you can go to the Locker web app, the either on the Inventory screen, click the Import button on the top right corner, or go to Settings > Import/Export (https://passwords.locker.io/settings/import-export)
Then select the suitable supported format to import.
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Q: Lifetime Team Plan
I saw in a previous question that you seemed to offer a lifetime team plan upgrade.
Is it no longer available?
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Q: Store passkeys in Locker ...
When will passkey login support be introduced for websites? ETA?
LockerPasswordManager
Aug 5, 2025A: Hi! Passkey storage is on our development roadmap and currently under research. We don’t have a confirmed release date yet, but we’re aiming to roll it out in the coming months. Appreciate your interest!
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Q: When are u coming back
Are u coming back with the 19 doara offer?
LockerPasswordManager
Jul 30, 2025A: Hi,
Thanks for your interest! We’re still working on the schedule, but we’ll follow up with the users.
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