giveuppuddingQ: Is there a support phone number or other way to contact Longtailpro customer support?
My account is bugged when trying to renew my plan, so I cannot reactivate my account, and therefore need support to manually correct this problem.
However, I asked in their support widget on site over a month ago and nothing, same for sending them an email.
I called the number on the website even, it is invalid and or disconnected.
I’m pretty irritated having to chase someone to buy their product, and to be honest this puts me off and if I felt more confident looking for tools would choose something else to use for my needs.
Eric_LongTailPro
May 15, 2024A: Hi Meyani,
We are sorry for the inconvenience, your account has now been re-activated. Our payment gateway was having issues securing payment from your credit card, that is why you were previously having issues re-activating the same on your own.
I was successfully able to process payment today, so now your account has been fully re-activated and functioning.
Please write to eric@longtailpro.com for any other questions you might have.
Cheers!
Hey there giveuppudding, this is Leo, from AppSumo!
We're sorry to hear about the trouble you experienced with LongTailPro. Please reach out to support@appsumo.com and we'll be able to speak to this further, our Support team is always happy to assist! 🙂
HI Leo,
Thanks for your willingness to assist. The issue has been resolved.