You can train your shopping assistant by uploading PDFs and adding FAQs. You can also make these documents product-specific, so when your customers ask anything specific about a product, we add your training knowledge into our responses.
We are currently designing those block elements to engage with customers. I can't give you the exact date when we could bring this, but within a month or sooner, those embedded blocks will be done. We're currently generating proactive answers appearing at the top of our shopping assistant widget. To see it in action, please head to our demo store at "demo.lookfor.ai", enter any of the...
Currently, we don't have that feature, but we will soon.
We recently launched the live chat feature, and our upcoming developments will include requesting customer emails for specific actions such as live chat connection, order tracking, and discount requests. These emails will then be pushed to Klaviyo.
Hello, I would like to know if a response is considered a chat with a customer or if each question asked by the same customer in a chat is considered a response. If there are 30 questions in the same chat, is that counted as 30 responses or 1 response since it’s the same customer and the same chat? On another note, I would like to know if in the report dashboard, the sales that have been achieved thanks to the chat and the total amount can be seen. Thank you very much!
Each answer we send to your customer counts as one response.
Regarding your second question, our product includes comprehensive analytics and conversation page where you can view all conversations and filter them based on events such as "add to cart" leads or "product detail page" events. For instance, if a customer finds a product via lookfor and then adds that product to their...
When you purchase a code, you'll be redirected to the redemption page where you can paste your code. After completing the redemption form, we will automatically add your store URL and name to our database and give you access to our dashboard. There, you can follow the steps to activate your account, which typically takes 1-2 minutes.
Q: Training & Documents
Hello, how can I train my documents with this chatbot? Can I upload documents to train chatbot?
Ebrar_lookfor
Nov 19, 2024A: Hi Alpi,
You can train your shopping assistant by uploading PDFs and adding FAQs. You can also make these documents product-specific, so when your customers ask anything specific about a product, we add your training knowledge into our responses.
Share lookfor
Q: can the FAQ bot be embedded elsewhere on the product page?
I already have a live chat bubble, wondering if the faq could be embedded underneath the main product image, similar to how alby does it
Ebrar_lookfor
Nov 18, 2024A: Hello,
We are currently designing those block elements to engage with customers. I can't give you the exact date when we could bring this, but within a month or sooner, those embedded blocks will be done. We're currently generating proactive answers appearing at the top of our shopping assistant widget. To see it in action, please head to our demo store at "demo.lookfor.ai", enter any of the...
Share lookfor
Q: Collect emails
Do you have the option to request emails to collect them and take them to Klaviyo?
Ebrar_lookfor
Nov 18, 2024A: Hello Elena,
Currently, we don't have that feature, but we will soon.
We recently launched the live chat feature, and our upcoming developments will include requesting customer emails for specific actions such as live chat connection, order tracking, and discount requests. These emails will then be pushed to Klaviyo.
You can see our:
Public roadmap here:...
Share lookfor
Q: Número de preguntas
Hello, I would like to know if a response is considered a chat with a customer or if each question asked by the same customer in a chat is considered a response. If there are 30 questions in the same chat, is that counted as 30 responses or 1 response since it’s the same customer and the same chat? On another note, I would like to know if in the report dashboard, the sales that have been achieved thanks to the chat and the total amount can be seen. Thank you very much!
Ebrar_lookfor
Edited Nov 17, 2024A: Hello Elena,
Each answer we send to your customer counts as one response.
Regarding your second question, our product includes comprehensive analytics and conversation page where you can view all conversations and filter them based on events such as "add to cart" leads or "product detail page" events. For instance, if a customer finds a product via lookfor and then adds that product to their...
Share lookfor
Q: Redemption Process & Activation
Hello, if I purchase a code, what will the redemption process be like? Will I need to wait after completing the checkout to gain access to Lookfor?
Ebrar_lookfor
Nov 17, 2024A: Hey Jason,
When you purchase a code, you'll be redirected to the redemption page where you can paste your code. After completing the redemption form, we will automatically add your store URL and name to our database and give you access to our dashboard. There, you can follow the steps to activate your account, which typically takes 1-2 minutes.
Share lookfor