A: Hi Rodrigo 👋,

Thank you for your questions!

👉 Chatbots for E-commerce: LouiseBot has indeed been designed with e-commerce in mind. Based on our experience with clients, here’s my recommendation: If you want to use an AI-based chatbot, I suggest using the LouiseBot AI chatbot with the knowledge base feature. The number of products you have isn’t too large, and it seems like the details of your products don’t change too often (for example, they remain consistent for over a week). You can easily use the knowledge base by uploading a file or PDF with all your product details 🤩. Then, set your chatbot to the "smart" configuration .

The feedback from our clients has been very positive in terms of accuracy. While no AI can completely eliminate hallucinations, I can assure you that the results with our smart configuration are much better than typical solutions on the market. You can also add an extra instruction to your bot to avoid answering users if it doesn't have a clear response, ensuring more reliable interactions.

👉 Human Hand-off: As for passing conversations to a human agent, we are actively working on this feature. It should enter beta testing in the next few months. However, until we can guarantee a smooth transition with minimal errors, we won’t release this feature. Quality is our top priority 👌, and we want to ensure the highest level of service before launching it.

I hope this answers your questions!

See you ✨