Q: How does your chatbot decide what language to use?
Firstly, thanks for your fast response in allowing 14 day access to premium features upon request. It really helps us understanding and testing our use case. However, the steps to turn on speech recognition is a bit unintuitive. 1) It took me several attempts exploring the sites to find the speech recognition option. I think this options should be shown earlier before publishing the bots. 2) I found that the AI initially responded in English, which is fine. However, it changes to my local language upon (MY) subsequent tests, even though our interaction and materials uploaded were in English. To prevent this, I added specific instruction for the bot to reply in English, but to no avail. Thus, how exactly your bot decides what language it should use when replying to queries?
Milad_LouiseBot
Sep 17, 2024A: Hi Erozenin š,
Thank you so much for your valuable feedback, we truly appreciate it ā¤ļø.
š Regarding the speech recognition activation, we have forwarded this functionality to our UX/UI team to take your feedback into account and make this option more intuitive and accessible during the bot creation process āØ.
š As for language management, here is how our chatbot works:
š When you provide instructions during the bot creation process, the language you use is prioritized by the chatbot.
š You can also explicitly instruct it to start and respond in a specific language. The chatbot will continue using this language as long as the user interacts in the same language.
š If a user asks a question in a different language, the bot will switch to that language unless you have added specific instructions for it to maintain one language. In this case, it will try to stay in the chosen language unless the AI detects that the user is having difficulty understanding the responses.
Language management with AI is flexible and based on the instructions you provide and the interaction context, but its behavior is not strictly mathematical or rigid.
Thanks again for your trust and valuable input.