We are writing to express our deep concerns about a recent situation we've encountered with Luna's Growth Plan.
Our deal terms clearly stated "All future Grow Plan updates" which should include any and all updates coming in the future under the agreed plan. It was our understanding that this included features such as the "Luna autonomous mode", which is essential for us. However, it appears now that this feature is not available for us.
Furthermore, we noticed there has been a change in nomenclature from 'Grow' Plan to 'Thrive' Plan after it was brought up by someone. We understand things may evolve and names can change over time, however, if this impacts what was previously promised in terms of features and enhancements within a plan, it could create confusion and dissatisfaction among customers.
We kindly request you honor our original agreement that includes all future additions made under the Growth (now Thrive) plan.
Being able to quickly email businesses I hit hard this fast sending less than 900 emails and now getting leads to the extent I need to create a better, faster audit process to keep up fulfilling all the "free" requests. It was time-consuming but with a focused approach, many emails can be sent quickly.
I only expect it to get better, Luna is smart enough to collaborate with me on creating great marketing emails, and the ability for me to look at the website for a custom data point to add to the email... making it great to either manually create or let the AI fly with few tweaks. Both ways work.
Hello Beginner, I am very happy to use luna Lead and email service. I send many emails. I suggest all people buy it for future service. After taking this luna service, I refund the previous app. Because no need for more service. Luna is the best for small business start-ups.
They claim to check emails are valid. But I have gotten a lot of bounce backs. This is why I'm giving a 1 taco. My email reputation is dropping because of this and now I can't even use Luna until I boost it back up. Because what is the point if my email goes straight to spam anyway,
Tried Luna for my startup in the nutritionist business, to send out cold emails to look for partnership opportunities.
Luna is very simple and easy to use, they have the UX down and I would enjoy it if it worked better. There are two issues for me: 1) the suggested contacts are not good, they are not on target (i started getting suggestions for consultants) and they sometimes just go through each employee in a company (i dont want to email everyone as it's spammy, i just want to reach out to one or perhaps more sequentially) and many (for me 30-50% of emails) have invalid emails which causes bounces. This will ultimately ruin your emails reputation and get you in spam folders. 2) the suggested emails reads like total spam emails, I had to rewrite each email and while the AI picked up some of my changes - it didn't help me much compared to just adopting a template email
As I mentioned, I like the idea and this can become a great product - but for me it is not very useful at the moment
Verified purchaser
This is Scam
We are writing to express our deep concerns about a recent situation we've encountered with Luna's Growth Plan.
Our deal terms clearly stated "All future Grow Plan updates" which should include any and all updates coming in the future under the agreed plan.
It was our understanding that this included features such as the "Luna autonomous mode", which is essential for us. However, it appears now that this feature is not available for us.
Furthermore, we noticed there has been a change in nomenclature from 'Grow' Plan to 'Thrive' Plan after it was brought up by someone. We understand things may evolve and names can change over time, however, if this impacts what was previously promised in terms of features and enhancements within a plan, it could create confusion and dissatisfaction among customers.
We kindly request you honor our original agreement that includes all future additions made under the Growth (now Thrive) plan.
Share Luna
Verified purchaser
Time to Reveal Great Results
Being able to quickly email businesses I hit hard this fast sending less than 900 emails and now getting leads to the extent I need to create a better, faster audit process to keep up fulfilling all the "free" requests. It was time-consuming but with a focused approach, many emails can be sent quickly.
I only expect it to get better, Luna is smart enough to collaborate with me on creating great marketing emails, and the ability for me to look at the website for a custom data point to add to the email... making it great to either manually create or let the AI fly with few tweaks. Both ways work.
Share Luna
Verified purchaser
Buy more Luna Lead
Hello Beginner, I am very happy to use luna Lead and email service. I send many emails. I suggest all people buy it for future service. After taking this luna service, I refund the previous app. Because no need for more service. Luna is the best for small business start-ups.
Share Luna
Verified purchaser
Has a way to go.
They claim to check emails are valid. But I have gotten a lot of bounce backs. This is why I'm giving a 1 taco. My email reputation is dropping because of this and now I can't even use Luna until I boost it back up. Because what is the point if my email goes straight to spam anyway,
Share Luna
Verified purchaser
Smart idea but still a way to go
Tried Luna for my startup in the nutritionist business, to send out cold emails to look for partnership opportunities.
Luna is very simple and easy to use, they have the UX down and I would enjoy it if it worked better. There are two issues for me:
1) the suggested contacts are not good, they are not on target (i started getting suggestions for consultants) and they sometimes just go through each employee in a company (i dont want to email everyone as it's spammy, i just want to reach out to one or perhaps more sequentially) and many (for me 30-50% of emails) have invalid emails which causes bounces. This will ultimately ruin your emails reputation and get you in spam folders.
2) the suggested emails reads like total spam emails, I had to rewrite each email and while the AI picked up some of my changes - it didn't help me much compared to just adopting a template email
As I mentioned, I like the idea and this can become a great product - but for me it is not very useful at the moment
Share Luna