BertenBertenPLUS
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Member since: May 2019Deals bought: 501
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Posted: Jul 4, 2023

This is Scam

We are writing to express our deep concerns about a recent situation we've encountered with Luna's Growth Plan.

Our deal terms clearly stated "All future Grow Plan updates" which should include any and all updates coming in the future under the agreed plan.
It was our understanding that this included features such as the "Luna autonomous mode", which is essential for us. However, it appears now that this feature is not available for us.

Furthermore, we noticed there has been a change in nomenclature from 'Grow' Plan to 'Thrive' Plan after it was brought up by someone. We understand things may evolve and names can change over time, however, if this impacts what was previously promised in terms of features and enhancements within a plan, it could create confusion and dissatisfaction among customers.

We kindly request you honor our original agreement that includes all future additions made under the Growth (now Thrive) plan.

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