My title for this review may have sucked but Macanta is awesome. I am still building out my CRM but it has the building blocks to build the tool you want vs a canned CRM that does it how that founder wanted it.

The tool is infinitely customizable with a ton of automation and workflow capabilities. It is very well thought out and they have great support. Yes, they have tutorials, YouTube vids, etc. But they also have a very responsive team, and Pieter is great.

If you are looking at different CRM solutions, or you want to punch your CRM in the face (I am looking at you salesforce) then check out Macanta, you won't be disappointed.