How can I request a refund or my money back? | Maekersuite

Maekersuite

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fercano40

Jul 5, 2024

Q: How can I request a refund or my money back?

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Julia_Maekersuite

Jul 8, 2024

A: Hi - We are sorry to see you decided to do that. Is there any specific reason? Refunds are through AppSumo.

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So here is the answer from AppSumo, so think 2x before you purchase another deal on AppSumo. I've been reporting this particular tool maybe 10x for months to AppSumo? We back your guarantee is useless. They avoid refunding ANYTHING! “Can the Maekersuite founder explain why my refund was denied despite multiple reports and the 60‑day/We Got Your Back guarantees?” Thanks for following up with me. As we've discussed multiple times, we won't be providing a refund, credits, or any other type of reimbursement outside of our 60-day money-back guarantee or our We Got Your Back guarantee. This decision is final, and we won't be responding to any refund requests for this tool. If you have further questions or concerns about Maekersuite, feel free to reach out to them as they can best assist with product-specific issues.
Here we go - Current app version: 6.11.6, Last update: 20 Mar 2025, 08:47 and obviously AppSumo does not care at all. Maekersuite did not even pay for Canny that runs Roadmap. Check their widget and link to Roadmap. No communication. No updates. Nothing works. It's dead and AppSumo what? nothing just another blank email how they are not able to refund its users even tho "we back your guarantee". It's just pure slang, empty promises.
Maekersuite A.I. is not generating any outlines, scripts, or project outputs. None of the available models are functioning. The app is simply not working, period. This comes right after a two-week ordeal just to resolve log-in issues. Now, even after finally getting access, the platform is dead in the water. What’s worse: there’s no clear communication about outages, no ETA for a fix, and no acknowledgement from Maekersuite that users are stuck with a broken tool. This isn’t just a technical hiccup. It’s a breach of trust. We paid for a service based on promises of reliable A.I.-powered content creation. Instead, we get downtime, delays, silence, and mounting frustration. I’m forced to ask: Has this company collapsed? Is our money simply gone?
Hi Philip, Maekersuite is still down. I'm encountering this error: "We are experiencing an internal problem." Could you share the ETA for a fix? Thank you.
Good news Philip. Very refreshing. Please, out of curiosity, can you share an overview of what happened? This will help restore some confidence, to address the skepticism caused by your recent outage. Thanks.

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