TikoQ: Image to 3d not working, and always prompt to update the plan to use the feature
Hi,
I have purchased the tier 3 but I'm already getting a lot of issues..
1st each time I go to image to 3d it says that I need to get to pro plan to use the feature..
2nd after the prompt I can use the image to 3d, but it does not work.. I tried with 4 picture, then with 1, I tried using png and jpg, I tried on safari and chrome, yet when I press generate, it starts uploading the photos thens just load them again and does not go to step 2 as showed in the 3 steps tutorial. 1 hour spent in test yet 0 results. at least it did not consume any credits. Am I doing something wrong?
Ilya_Magic
Jun 5, 2026A: Hi,
I'm sorry to hear you're having trouble.
For account-specific issues like this, the fastest way to get help is to contact our support team directly through the in-app support widget or by email. That allows us to look at your account, logs, and uploaded files, which we can't do in a public AppSumo discussion thread.
Based on your description, it sounds like there may be an issue specific to your account or session, since many Tier 3 users are actively using the 3D generation features successfully.
Please reach out to support with your account email and, if possible, a screen recording of the issue. We'll investigate it and help you get up and running as quickly as possible.