I have a Tier 3 account and have had tried to use the program for quite some time. I am a big supporter of MagicForm when I first came upon it, and even now am rooting for its success.

The capabilities of this product is great-- it has more functions than most other competitors on the market. Unfortunately, the impressiveness ends there. The product is slow. Super slow. Unusably slow. I timed an average conversation with any bot and we are looking at 30 seconds-2 minutes(!) per response. The responses are also really poorly done; the bot will regularly ignore previous inputs from a user, for instance. There is a claim that this is Chat GPT 4, but there's no way that that can be true. Furthermore, although the control dashboard is very simple (which is a plus), it is super buggy. I will input something to program my bot, and it will not save. Only after doing it over and over for 10+ times will the system eventually store the new data inputs I put into it. Separately, the interface of the chatbot when deployed on a website is also very dated looking. There's no way to customize that in the control dashboard.

Lastly, this is one of the few products that I am scared is not going to be updated. There is no roadmap; when I ask the MagicForm AI bot about it, it asks me to instead ask about upcoming updates instead. Laughably, when I ask about that, it says it does not have that information.

To the MagicForm AI founder: I really believe in what you set out to do with your product. Please don't let me down, as I chose not to ask for a refund on your product.