irresponsible risk
It's the first time that I requested AppSumo to remove my old but positive review of a product. This is because Magic Form floats on an unsustainable business model.
Many features are not error-free and the knowledge base has hidden limits. There are so many support requests, the support is extremely slow and often non-existent.
The rare occasion that the founder responds in the Discord channel, shows a blind spot of epic proportions. There is no consideration at all that Magic Form customers have a real business and real customers. Besides that, it shows no consideration for the reputation of AppSumo.
What decided me to refund is the response of the founder today in the Discord channel: "GIven its a lifetime deal, we can't support hundreds of people coming to us with ideas and asking for help to do things the system simply can't do every day."
I am not sure about the agreement between AppSumo and its partners but this should not be possible. I am out.
WillBrown
May 16, 2024Hey JJ, thank you for your feedback. It's safe to say that we were unprepared for a tidal wave of people coming from AS wanting to use the product for every use case imaginable. At the beginning of the campaign, I entertained these conversations rather than just focusing on the core and those conversations quickly ballooned to taking up our resources and becoming somewhat of a black hole. The product is stable and sustainable, bugs are fixed as they come up due to the increase in server capacity and scale we've had to suddenly deal with, and we have many customers who swear by it. I'm not a hand holder, and our focus is on building bleeding edge tech rather than nurturing a community. This decision is a double edged sword, but we have to put our resources towards users who fit the use case and who we can really help succeed. Discord here: https://discord.gg/nxXQMEU54h