Q: Dear Michael Needed some clarity, sir.
1 - Do I get all future updates and upgrades in the Standard Plan for the one time LTD price of $9.99? Microsoft, Office as well as computer architectures keep getting updated at least every year if not more. Once there is a new version of Microsoft or Office or IT & email infrastructure standard updated, will your software work? Do I get automatically upgraded to the new version / edition of this software?
I need to know because, this is what I am paying for.
2 - How do you define as Technical Support for which I have to pay extra? For instance, if your software isn't working or has some issues after 1 year, then, you wouldn't answer my queries or emails without me paying for customer support?
Michael_MailMerge
May 15, 2024A: Dear Arun,
Sure, you are welcome for the clarification!
1. You will get all updates of the app free of charge during one year after purchase. The next year renewal costs $4.99 (as AppSumo offer; instead of $12.00 standard price of license renewal). Generally, the old versions of our software support new MS releases, however the exemptions are possible. In this case the renewal is required for outdated license. The renewals and upgrades are not automatic, you'll get the corresponding notification (or leave your request) to process them.
2. The main issue is the support priority. The user with active license services (maintenance and updates) will get assistance before the user with outdated services. So all your requests will be answered anyway, excluding extra requirements i.e. your staff training or similar.