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Member since: Feb 2021Deals bought: 21
1 stars
1 stars
Posted: Sep 15, 2022

Worst support - Cannot create an account!

I purchased 2 of these 7 days ago and went onto the website to register, both with different email addresses. Both registration emails failed, and I could not get into the newly created account, and I reached out to support through email for assistance. I received a response a day later about the issue to do a password reset on the website, it doesn't work, I responded. I did not hear anything back over the weekend so on Monday I reached out for a status update, I again didn't hear anything from them until the next day. The support team keeps telling support to assist. On Tuesday Morning after finally telling them I had enough with this process I did receive 2 emails early in the morning 1 was that the account looks fine and the password reset was sent from their end, and I did not receive the email and notified them. I was told to check junk... um yeah.. don't have it... Now it's a week later and after asking for an update yesterday I still having heard back from them. I told MailWarm if the account issue isn't resolved I will be requesting a refund and posting a review of my situation.
Requesting a refund of the 2 licenses I purchased and setting my review to MailWarm "Helpdesk"
So, just have to say.. buyer beware...

Founder Team
MailWarm

MailWarm

May 9, 2024

Hello,

The support team has already responded to you via chat regarding the issue that you are facing with the account setup.

Waiting for your response.

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