Your support told me that you are starting with \u0022Mailbird Next\u0022 a mail app for android, ios, Mac and Windows very soon! You also published a landing page for this crossplatform product. (https://www.getmailbird.com/mailbird\u002Dnext/)\u000a\u000aI asked the support what happens with my one\u002Dtime\u002Dpayment purchase of your regular premium mailbird software and if I will get a special price for a one\u002Dtime\u002Dpayment of the new software (mailbird next) as a present customer.\u000a\u000aThis was the answer:\u000a\u0022After Mailbird Next is released, you may continue using your Mailbird with all of its existing features. However, the cross\u002Dplatform experience (accessibility of Mailbird on Mac and mobile devices) and new features will be available exclusively to Mailbird Next users.\u000aWhat will happen to your existing Mailbird subscription? Nothing really \u002D we\u0027ll continue to offer updates to the current version well into 2023, developing Mailbird Next in parallel. Later, we\u0027ll focus entirely on Next to bring out new and exciting improvements faster and to more devices.\u000aWhile still offering maintenance updates for the current version, the latest and best experience will be on Mailbird Next.\u0022\u000a\u000aThis means you are selling here and in your website the \u0022old\u0022 mailbird, knowing that your only will provide real updates up to 2023? This is not fair, in my eyes. If you know it, tell your customers and don\u0027t let them think they are buying a product that will be updatet for a long time. Tell them that 2023 will be the last updates for this software. THAT would be a very good move, proofing that you care about your customers.\u000a\u000aFor know I have the feeling that you just want to get more money, already knowing that you are selling a product that will be \u0022outdated\u0022 very soon!\u000a\u000aI am very disappointed, as I bought the one\u002Dtime\u002Dpurchase of your premium software not long ago. \u000aAs the trust in your behaviour is gone.... I will delete yor software... the money is lost!... and just got back to the good and free Thunderbird.\u000a\u000aI am willing to buy ONE\u002DTime\u002DPAyment Software... (not interested in paying every year).... but I am just willing to buy from companies I really trust and that obviously care for their customers.\u000aIn this case ... this is not happening :(

Question

Your support told me that you are starting with \u0022Mailbird Next\u0022 a  mail app for android, ios, Mac and Windows very soon! You also published a landing page for this crossplatform product. (https://www.getmailbird.com/mailbird\u002Dnext/)\u000a\u000aI asked the support what happens with my one\u002Dtime\u002Dpayment purchase of your regular premium mailbird software and if I will get a special price for a one\u002Dtime\u002Dpayment of the new software (mailbird next) as a present customer.\u000a\u000aThis was the answer:\u000a\u0022After Mailbird Next is released, you may continue using your Mailbird with all of its existing features. However, the cross\u002Dplatform experience (accessibility of Mailbird on Mac and mobile devices) and new features will be available exclusively to Mailbird Next users.\u000aWhat will happen to your existing Mailbird subscription? Nothing really \u002D we\u0027ll continue to offer updates to the current version well into 2023, developing Mailbird Next in parallel. Later, we\u0027ll focus entirely on Next to bring out new and exciting improvements faster and to more devices.\u000aWhile still offering maintenance updates for the current version, the latest and best experience will be on Mailbird Next.\u0022\u000a\u000aThis means you are selling here and in your website the \u0022old\u0022 mailbird, knowing that your only will provide real updates up to 2023? This is not fair, in my eyes. If you know it, tell your customers and don\u0027t let them think they are buying a product that will be updatet for a long time. Tell them that 2023 will be the last updates for this software. THAT would be a very good move, proofing that you care about your customers.\u000a\u000aFor know I have the feeling that you just want to get more money, already knowing that you are selling a product that will be \u0022outdated\u0022 very soon!\u000a\u000aI am very disappointed, as I bought the one\u002Dtime\u002Dpurchase of your premium software not long ago. \u000aAs the trust in your behaviour is gone.... I will delete yor software... the money is lost!... and just got back to the good and free Thunderbird.\u000a\u000aI am willing to buy ONE\u002DTime\u002DPAyment Software... (not interested in paying every year).... but I am just willing to buy from companies I really trust and that obviously care for their customers.\u000aIn this case ... this is not happening :(

Mailbird · Answer

Hello there,\u000a\u000aThank you for your message and for sharing your thoughts with us, we appreciate this very much and feel sorry that you feel this way.\u000a\u000aI have forwarded your feedback to our Product Team for further consideration. \u000aRegarding the Mailbird Pay Once and Mailbird Next \u002D both are developed simultaneously and we\u0027ll ensure that Pay Once gets maintenance updates until the end of 2023. We may have an upgrade offer available later on for current owners of Pay Once if that would be something you\u0027d like to consider.\u000a\u000aPlease accept our sincerest apologies for any disturbance caused. Please let us know if you have any further questions.\u000a\u000aThanks,\u000aNicole

100811354884315890856 · Answer

Two years since the original post and you guys STILL don’t have your crap together. You’ve FINALLY launched Mac (a full year AFTER saying you would) and you’re still WAY behind on iOS/iPadOS. Why do you expect people to pay AHEAD for tech you haven’t even come CLOSE to launching? It’s THIS mentality that pisses consumers off. Furthermore, “Pay Once” means just that… you pay ONCE.

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