I am writing this as my first ever 1-star review because the situation with Mailead has become critical. I purchased this based on the founder Jeremy’s reputation, but I feel completely abandoned.

1. Non-Existent Support:
I have been trying to get help for over two and a half months. I have sent multiple emails to support, and even to the specific address Jeremy claimed (here in review section) to personally monitor for escalated cases. I have received zero responses. The silence is absolute.

2. The Software is Harmful:
The main issue is the warm-up feature, which is currently destroying my email reputation rather than helping it.

The Error: The system is sending emails to addresses that do not exist.

The Impact: I am seeing a massive 50% failure rate on sent emails.

For anyone in email marketing, you know that a 50% bounce rate is catastrophic. It signals to providers that you are spamming. I am now stuck with paid software that I am terrified to turn on because it is actively damaging my domain.

It feels like the founder has moved on to other products and left Mailead to die. Jeremy, if you are reading this, I was expecting more from you and your personal brand...