I purchased Tier 3 after reviewing mailead for almost 3 days. I felt the product has potential to become one of the best cold outreach tool but I'm bit disappointed with the support mechanism.

1. It looks there's no committed support mechanism in place. I tried reaching out to the support via chat on mailead's website but you get reply after 2 days so there's no live support which is a basic necessity for any product.

2. I also reported a bug to support@mailead.com yesterday morning but there's no response yet and that's a bug which will affect my campaign so I'm not able to make my campaign LIVE. Its quite frustrating.

3. I asked whether or not Custom Tracking Domain feature is active and the live chat agent said that its live but when I purchased the subscription its still says - Coming Soon ! So, that forced me to think whether or not does the team have clarity on their own product.

4. The tool is quite user friendly in terms of UI but lacks performance.

I purchased a LinkedIn outreach tool- Aimfox last month from Appsumo and its fantastic not because of the features but because of the superb support where we get instant resolution and we feel heard because they pay attention to the user's feedback and actually act on it if the issue/suggestion is worthy.

Jeremy- you're a great guy and this product has great potential but buddy I feel you need to have a robust support system in place so that users don't run away from using your hard work.

I can definitely increase the Tacos here but I just need resolution to the problems listed above which I feel would be beneficial for all the users using mailead.