Really poor support
I had really high hopes for this company, and I was excited to make a purchase. I trust their brand and have been a loyal customer for a while now. However, I’ve been having some issues with their emails. Often, the hyperlinks in the emails break, and sometimes the emails get disconnected without any warning or instructions on how to fix them. I’m really hoping that someone can help me out with this. I’m already part of the community and have posted multiple times about my issues, both on the forum and through email and direct messages. I’d really appreciate it if someone could take a look and see what’s going on. If you can fix my issues, I’d be more than happy to give you a higher rating!

JeremyRedman
May 23, 2025Hey skit! Did you email or message in the community? If you’re in the community you know we’re on a 6-8 week sprint for backend work to make everything more solid overall. We have about 3 weeks left or so. Hit us up in support email if you haven’t. Or let me know the name of the person who didn’t get back in email and I’ll have them punished ;) You know I’ll work for that rating ;) message in at support at mailead dot io or support at airfive dot com or BOTH!