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Member since: Mar 2022Deals bought: 8
2 stars
2 stars
Edited Dec 7, 2024

Unfortunately currently not usable when you have somewhat advanced needs

I have used multiple outreach products over the years. Started with Lemlist, then switched everything over to Instantly and considering switching to Mailead to save costs.

For someone with basic needs, eg someone just testing out cold emails Mailead might work out fine. However, if you have only slightly advanced needs you unfortunately won't get far. And support has not replied for about 3 days.

My concrete issues:
- Can't use a table in an email signature. I want this to have nice formatting. Doesn't work by pasting html code either. For now I'd be willing to overlook this

- Can't import a variable with formatting. I am generating basically a whole email outside of Mailead (with an LLM) since the automations are not there yet. No matter which import I use, I won't be able to get the formatting (with CSV it kills the formatting during import, with Sheets automation import it shows the right formatting in the lead section, but not in email text)

- Blacklist: No way to see if the blacklist imported is actually in the format that is accepted by mailead and also no message that it checked blacklist while importing.

I'd be willing to give Mailead a chance and would really like to work with it, but for now it just is not reliable enough :(

Edit since I can't reply to comment: I genuinely have not heard back from support. Maybe there is an issue with Intercom but my support message shows as not seen yet.

With regards to the rest: I get where you are coming from and I am willing to find work arounds and work with a somewhat clunky product and definitely will give it a chance in about a months time (and happy to change my review if possible then), but for now that's honest feedback that I as a purchaser would have loved to know before putting time into it. Especially not being able to have formatting inside imported variables no matter how I imported them is a major issue, that for my use case does make this product not useable at this time.

Founder Team
Jeremy_Mailead

Jeremy_Mailead

Dec 8, 2024

Hey Stephan - I really appreciate this, and we’ll take this “feedback” and try and find what we can implement going forward, but I wanted to highlight two things: 1) when you wrote this it was Saturday night. I checked to see if we had any support tickets that were outside of our 24-48 business hour window and there wasn’t any. I do have a Stephan in our support that came in Friday which was only a day but given this was over the weekend I’d really ask if you could not say things that aren’t true; it hasn’t been 3 days since hearing from support. Actually, we sent you a message that has yet to be seen and our support team was even kind enough to send you another message on a Sunday. that brings me to my next point (and this is on behalf of all the product makers and founders out there that laucnh products)…why are you judging and giving a 2 star review of a product that just launched two weeks ago due to its lack of “advanced features”? Again it’s nice to see feedback but this is completely unreasonable feedback for a BRAND new product. Why would a 2 week old product have advanced feature sets similar to a 6 year old product? Lol. If you’re buying from AppSumo please help encourage builders and makers with realistic feedback going forward that can help improve products, not discouraging them by giving 2 star reviews bc it’s essentially not a 6 year old product. Follow our YouTube for more: https://youtube.com/c/TheJeremyRedman?sub_confirmation=1

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