Hello,\u000a\u000a1) You say \u002210,000 consents per month\u0022 is consents are consents via newsletters, registration forms etc ... is that correct?\u000a\u000a2) In this case these consents are to be recorded and retained?\u000aThe following month we can add 10,000 consents which will also be recorded and kept?\u000aSo what makes 20,000 consents archived in your database that we can consult and one if so right?\u000a\u000a3) Do you take charge of this scenario when requesting cancellation of consent? Are you updating directly from the database so that we don\u0027t have to do anything? Do we consume consent in this case?\u000a\u000a4) Is Wordpress compatibility supported?\u000a\u000aI would like to know how your offer works. Because if I understand correctly you provide what is needed for 10,000 consents per month and cookie banner with tracking?\u000a\u000aHow do we integrate this famous cookie banner?\u000a\u000aDo you offer your own forms? Because if we work in online commerce, for example, it is obvious that we will collect information as much for sales, as for newsletters, and registration forms.\u000a\u000aHow do you go about synchronizing all your personal data so that we, sellers, developers or bloggers can be sure that the information will be updated, kept, and free for deletion by an Internet user?\u000a\u000a5) Take charge of any type of site from online commerce to medical practice sites etc.\u000a\u000a6) Do you offer customer support for any additional questions or help?\u000a\u000aThanks in advance for your response, I think it will help a lot of people who seem unclear about the real purpose of your offers.\u000a\u000aBest regards

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Jacopo_iubenda · Answer

Hello and thank you for your questions!\u000a\u000a1. Yes, that is correct\u003B\u000a\u000a2. Yes, consents need to be collected and stored as required by GDPR. Yes, you can store 10.000 consents each month\u003B\u000a\u000a3. Actually consents shouldn\u0027t be deleted/erased as they need to be kept as proof. To give you an example, if one of your users first gives you consent to receive newsletters and sometime after he changes his mind, then he just needs to change his consent. In the first case, our Consent Solution would record consent for newsletter as TRUE and in the second case as FALSE.\u000a\u000a4. Absolutely, we also offer a plugin for integrating our solutions in WordPress. The plugin automatically recognizes and applies the prior block feature to most third parties scripts as required by EU law. You can find all the information here: https://www.iubenda.com/en/help/1215\u002Dcookie\u002Dsolution\u002Dwordpress\u002Dplugin\u002Dinstallation\u002Dguide\u2028\u2028\u000a\u000aThe guide contains all the information to easily integrate our Cookie Banner (which is included in our Cookie Solution service) but we also offer plugin for other CMS (like Joomla, Magento, Prestashop and so forth). Alternatively, our cookie banner can be manually integrated in the head section of your website: https://www.iubenda.com/en/help/1177\u002Dcookie\u002Dsolution\u002Dgetting\u002Dstarted \u2028\u2028\u000a\u000aNo, we don\u0027t offer our own forms as our Consent Solution can be adapted and used on all kinds of third\u002Dparty forms. You can check the related integration guide for more information: https://www.iubenda.com/en/help/6469\u002Dconsent\u002Dsolution\u002Dgetting\u002Dstarted\u000a\u000a5. Yes you can use our solutions for all kinds of activities. I would also like to point out that for activities involving managing sensitive data (such as medical, for example). We also offer custom assistance provided by our legal partners. You can contact us at info@iubenda.com since this is a tailored service\u003B\u000a\u000a6. Yes, you can absolutely drop us a line at info@iubenda.com and our customer care team will help you solve whatever issue you may have.

Jacopo_iubenda · Answer

Hello and thank you for your further questions.

Yes, I confirm all the consents are stored and listed in our Consent Solution dashboard.

Regarding the synchronization of consent with your marketing software, that would be something “custom” and it should be developed by the customer himself and his technical team. It may be possible, using our API (https://www.iubenda.com/en/help/6484-consent-solution-http-api-documentation) to create a software integration via PHP or other programming languages that check the marketing software and sends to our consent solution the info when a user changes his preference.

Speaking about the collection of personal information for e-commerce, using our Consent Solution, you can create consent for your checkout page, and when saving the subject of the consent, you’ll need only to save “email” and/or first_name, last_name, full_name, you don’t need to save other specific data.

In any case, in the “proofs” section of consent, we automatically store the HTML of the form the user fills in, so in this case, you can configure the Javascript method in a way that excludes particular fields from our proofs (like credit cards or password). Our technical documentation states that you can exclude certain fields ( i.e. password or fields not related to the consent) in two ways, see this screenshot: https://dsh.re/0b977

More information can be found here: https://www.iubenda.com/en/help/6473-consent-solution-js-documentation#binding-form-fields

Regarding the possibility to limit the number of consents, you can’t decide how many consents save to a specific site/project but you can enable our Consent solution in a specific project in your account and every project will have its own consents, it means that every project/site in your account will have a different public/private key for Consent Solution. Additionally, it's not possible to have different "views" in the same project and all consents coming from different forms are stored in the same dashboard. To filter them you can decide to save the "preferences" using a different name, this is something you must check with your developers.

Our Cookie Solution offers numerous ways to block third-party trackers and scripts before the consent is collected, you can check this guide for more information: https://www.iubenda.com/en/help/3081-prior-blocking-of-cookie-scripts

Our banner is completely customizable via our cookie solution configurator or via HTML code. See this guide for more information:   https://www.iubenda.com/en/help/1205-how-to-configure-your-cookie-solution-advanced-guide#text-advanced-settings

Yes, our system is compatible with WooCommerce;

Yes, our interface is already available in Italian, English, Spanish, German, and Portuguese with French coming next.

Yes, all issues reported with slow down of websites have been fixed but if you have issues please drop us a line at info@iubenda.com and we'll help you solve them.

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