The tool is surprisingly good. I had a list of "must haves", which even many of the big name cold email tools do not all have. This was things like custom fields, ability to set a sending window, removing replies from your campaign, and more. This tool has all those features so it represents very good value.

The problem though is the almost non-existent support. There is live chat within the tool. I asked a basic question about how to send campaigns to small batches of contacts. The support rep said please wait while he checked on that, then came back a few minutes later with no answer except a link to the knowledgebase and blog. I spent my time looking through both those resources but they had nothing about how to even start or send a campaign, let alone anything related to my question.

Then I asked another question about how to edit the automations to add steps. Again the chat rep said hang on while he checked. It has now been more than 30 minutes and he seems to have disappeared!

So this seems like a good tool overall in terms of features, and will hopefully improve in time in terms of usability and support.