Q: Mass send not working (for me).
I was told it was because I was sending to too many contacts, so I reduced the contacts. DIDN'T WORK.
I was told that I sent too many in a 24 hour period. I waited longer than 24 hours to send a mass email with few contacts. STILL DID NOT WORK.
I sent screen recordings and several screenshots of this error occurring even after it confirms my emails are sent when no emails are sent. Then I receive errors that I have sent too many emails when no emails were sent.
So no matter what I do, no emails get sent while I get told that I am reaching a send limit.
Support has begun ignoring my emails with no response.
itsbmcmuphuk
Verified purchaser
Being dealt with but not resloved.
Andres_MailVibesHello ItsBMCMuPhuk,
I apologize for the trouble you've experienced with our platform. I understand that you've been having difficulties with the mass send feature, and I'm sorry for any frustration this may have caused.
It's possible that the issue you're experiencing is related to the email sending limit, which can cause emails to fail if you've exceeded the daily quota. We have a limit of 500 sends per day for free Gmail accounts. However, this limit can be increased by using multiple email accounts, with a 7-minute delay between each email to improve deliverability and prevent blacklisting or reaching spam folders.
I'm sorry to hear that you feel ignored by our support team. We aim to provide prompt and helpful assistance to all of our users, and I'm sorry if we fell short in your case. I want to assure you that we're committed to resolving any issues you may be having and providing the support you need.
I've just sent you an email with my contact details. Please feel free to reach out to me directly, and I'll be happy to assist you further. Thank you for bringing this to our attention, and I look forward to helping you resolve this issue.